Frequently Asked Questions
our most frequently asked questions! + if you still need help then please contact us at firstname.lastname@example.org
We're open for walk-ins & preorders! If you'd like to pre-order for a certain day, select local pickup at checkout and your order will be prepared and ready for pick up on the date and time selected.
Address: Superfresh, 384 Bloor Street West
Hours: Thursday- Sunday, 12pm - Close
Phone: +1 416-709-2935
Address: Bayview Glen Alliance Church, 300 Steeles Avenue East
Hours: Friday - Sunday
Phone: +1 416-709-2935
You can also find us at Pod Coffee (Mainstreet Unionville) every 3rd Saturday of the month. See below for more details:
- POD COFFEE: On the 3rd Saturday of every month, we'll be at Pod Coffee, a small cafe located in Mainstreet Unionville. You can pre-order in advance on our website for pick-up but we'll also have treats available for walk-ins!
Delivery is available every Thursday to Sunday for orders over $20 within a 60km radius. We currently charge a flat fee of $5-10 for deliveries with delivery for orders over $100+ orders.
Thursday, Friday, and Sunday: Pickups + deliveries within a 30km radius
Saturday: Pickups + GTA-wide deliveries
Deliveries are made between 9:30am-3pm. You will receive a text message from our partner when your order is on the way to the phone number you provided at checkout, please note you need to accept the text before they are able to provide you with a tracking link.
Yes, we accept walk-ins starting May 14th, 2022 at our downtown storefront between our operating hours, Thurs-Sun from 12pm - 9pm!
Our North York kitchen is not open for walk-ins as we operate on a pre-order basis (pick-up and delivery), however we've partnered up with Pod Coffee (Unionville Upon) on certain days of the month and accept walk-ins there! To stay up to date on our pop-ups and partnerships follow us on instagram!
all about the goods
mochins are a hybrid between butter mochi and muffins, they're crispy on the outside, with a soft and chewy centre! all our baked goods are lightly sweetened to highlight the flavours, and go well with tea or coffee :)
when it comes to storage, mochins are like donuts! they're made with real ingredients, no preservatives, and are best eaten the day of purchase (we make them fresh daily), but if you insist, you can store your mochins in an airtight container at room temperature/fridge for up to 2 days or in the freezer for a month (if they last that long). If there's no cream on top, pop them in the microwave for 15-20s on high for a gooey texture and enjoy, or bake at 180C for 5 mins for a crispy outside + soft middle.
for mochi cupcakes, we recommend freezing them and then bringing them to room temperature, takes around 2 hours! **this is the best way to maintain texture!**
the main ingredients for each product is listed under the descriptions and most of our products are gluten-free (except the tiramisu)! if you're ordering a set that contains something you're allergic to, you can make a note when you checkout and we'll do out best to accommodate.
most of our products are vegetarian and naturally gluten-free, with the exception of tiramisu + cake cups which contain flour! we're currently experimenting with some vegan mochin recipes we hope to release soon!
catering, wholesale + partnerships
Our community is really important to us, and we enjoy working with influencers and food lovers who have a genuine interest in our brand. We know socials can be deceiving and always ask our partners to include their honest opinion when reviewing our products! We're always looking to work with new foodies, so if this sounds like you, please reach out!!
as a small business, we know how lonely it can get so we started a trading program to meet other small businesses! Trade your service or goods with us by filling out our trading program form, or reach out anytime for coffee and chats (virtual or inperson!)
Our DMs usually get crowded. If you reached out and haven't heard back feel free to email email@example.com or follow up if we haven't responded in 2 weeks!
Want to have our goods at your store? Interested in bulk ordering?
We're always looking to work on creative projects and/or partner up with local businesses so thank you for thinking of us!! Our small but mighty team enjoys crafting delicious and unique treats to compliment your cafe or event. Reach out via email, dm, or phone and we can discuss your needs. Below is our general process to give you an idea of what it's like working with us!
- Your inquiry is followed up with an email/phone call to discuss your vision more in depth
- Pamphlet of our goods / wholesale prices / other options including pop-ups
- Free samples for you and your team (bc we want you to love the product before committing
- Discussion of details (delivery dates, custom flavours, etc)
- Make it happen!